1. Return Window

You may request a return within 7 days of receiving your order. After this period, we are unable to accept returns or process refunds.

2. Eligibility Criteria

• Item must be unused, unwashed, and in original packaging with all tags attached.
• Proof of purchase (order number or invoice) is required.
• Customized or personalized items are not eligible for refund.
• Sale items or items purchased with a discount code may be subject to store credit instead of monetary refund.

3. Non-Refundable Items

• Intimate apparel (lingerie, swimwear) due to hygiene reasons.
• Gift cards or vouchers.
• Items damaged due to misuse or improper handling.

4. Return Process

To initiate a return, please contact our support team via email or phone. We will provide a return authorization and shipping instructions. Customers are responsible for return shipping costs unless the item is defective or we made an error.

5. Refund Timeline

Once we receive and inspect the returned item, we will notify you about the approval status. If approved, the refund will be processed within 5-10 business days to your original payment method. Depending on your bank, it may take additional time to reflect in your account.

6. Exchanges

If you need a different size or color, we recommend returning the original item and placing a new order. Exchanges are subject to stock availability.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free pickup and issue a full refund or replacement at no extra cost.

8. Need Assistance?

Our customer support team is ready to help with any refund or return query.

9. Company Information

10. Policy Updates

We may update this refund policy from time to time. Please review this page periodically for any changes.